Governance

Relevant figures of Governance in 2019:
Employment
  2019 2018 2017 2016 2015
Total number of staff 30,800 25,000 18,800 17,800 16,700
Male to female staff ratio Male 32%:Female 68% Male 36%:Female 64% Male 40%:Female 60% Male 42%:Female 58% N/A
Staff costs ratio (as a percentage of revenue) 11.7% 10.9% 12.% 11.3% 11.2%


Healthy and safety
  2019 2018 2017 2016 2015
Number of injuries at work 44 58 39 35 19


Anti-corruption
  2019 2018 2017 2016 2015
Corruption-related cases 2 3 0 0 N/A


Excellent product quality
  2019 2018 2017 2016 2015
Recall rate of products for safety and health reasons 0.03% Less 0.01% Less 0.01% Less 0.01% 0
Customer profile breach 0 0 0 0 N/A
Total number of customer complaints 5,433 4,479 5,299 4,321 3,627